QUICK SUPPORT
If you’re having difficulty with your wireless network or internet, voice or phone service, security or data, or IT performance or productivity, Webjogger is here to help. Read our Frequently Asked Questions, and if you need personal assistance simply send us a message.
Check that you are connected to the right WiFi network or Ethernet:
- On Mac OSX, this is in the top right on the toolbar
- For Windows, this is usually found in the bottom right of the taskbar
If the problem is only on a single device, try restarting the device and, if you’re using a wired Internet connection, make sure that the ethernet cable is plugged in. Make sure the device isn’t accidentally in “Airplane Mode.”
If many/all devices are offline, try restarting the router/firewall and modem. If problems persist, contact your Internet Service Provider to inquire if there is a current outage in your area. No resolution from the ISP? Give us a call: (845) 757-4000.
Some locations use a “department” or “user” code to print. Add the printer code to Printer Properties or Printing Preferences. Note that setup may vary, depending on the printer.
Verify you are successfully connected to the Internet, and then make sure the username and password are entered correctly. The credentials are usually based on the Windows network username and password to get onto your office computer. Many customers use Multi-Factor Authentication (MFA) for the VPN, so be sure you have your token available if applicable.